Quality and Warranty Information
Textiles distributed by Innovasia, Inc. and its subsidiaries under the Innovasia Contract, Workspace and Acoustic brands meet the standards of the Association of Contract Textiles (ACT). See www.contracttextiles.org for more information.
Innovasia Fabric Guarantee
Innovasia, Inc. warrants for a period of three (3) years from the date of its invoice that woven fabric will not suffer “wear through” in normal indoor use by the original end-use customer. “Wear through” means a hole caused by disintegration of the fabric’s structure in a particular area as a result of abrasive wear. Should a failure to conform to this warranty appear in the Fabric during the three-year warranty period, Innovasia will replace the affected Fabric at its expense, subject to its receipt of prompt written notice during the warranty period. This warranty does not cover damage, disintegration or loss arising from abuse, misuse, vandalism, burns, cuts, punctures, improper installation or maintenance, use of improper cleaning agents, washing, drying, application of a treatment or finish after shipment by Innovasia, defects in design or manufacture of furniture, inadequate padding, abrasion from other components or furniture, pilling, fading, use in application other than normal indoor or use subsequent to ownership by the original end-user. Effective January 1, 2019. Products shipped prior to this date will retain their existing warranty coverage. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER INNOVASIA, INC. OR ITS SUBSIDIARIES MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS OF ITS FABRIC FOR ANY PARTICULAR PURPOSE, INNOVASIA HEREBY DISCLAIM THE SAME. THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE. LIABILITY OF INNOVASIA IS LIMITED TO THE ACTUAL REPAIR OR REPLACEMENT OF DEFECTIVE FABRIC AND DOES NOT INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LABOR AND REUPHOLSTERY CHARGES.
No returns will be accepted without a written authorization. No custom orders may be returned, as all custom sales are final. Made to order items including all curtains, curtain track, upholstered items (i.e. cushions), bedspreads and quilts are not returnable and may not be exchanged. All claims must be made within ninety (90) days of receipt of goods. Credit will not be issued unless the fabric is received on our premises within thirty (30) days from the date of the written return authorization. Anything returned must be in sellable condition, uncut, unwashed and unprocessed. We cannot accept cancellations or returns of orders for fabrics that have been phased-out, closed-out, or products treated with any special finishes such as flame proofing, paper backing, acrylic backing, vinyl or stain-repellent finishes or customs. Returns or cancellations will not be accepted on close-out fabrics.Credit will be allowed on authorized Innovasia Workspace, Innovasia Contract, and Innovasia Acoustic fabric returns as follows:
Collage Fabric Policies
Because Collage fabric is woven to order: